At Damascene Sweets, we strive to ensure your satisfaction with our products. If you are not entirely satisfied with your purchase, we are here to help.
1. Returns
You have 1 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.
Your item needs to have the receipt or proof of purchase.
2. Refunds
- Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
- If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
3. Shipping
- You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
- If you receive a refund, the cost of return shipping will be deducted from your refund.
4. Cancellation
- You can cancel your order within 24 hours of placing it. After 24 hours, the order processing begins, and it may not be possible to cancel.
- To cancel an order, please contact us immediately at info@damascenesweets.com or call 0798555556.
5. Damaged Items
If you receive a damaged or defective item, please contact us immediately for assistance. We will arrange for a replacement or a refund as necessary.