At Damascene Sweets, we are committed to delivering your orders promptly and in the best condition. Please review our delivery policy below.
1. Delivery Locations
- We offer delivery services within Amman, Jordan.
- For deliveries outside Amman, please contact us at info@damascenesweets.com or call 0798555556 to check availability and additional charges.
2. Delivery Time
- Orders are typically processed within 1-2 business days.
- Delivery times within Amman are usually between 3-5 business days after processing.
- Delivery times may vary depending on the destination and availability of the products.
3. Delivery Charges
- Delivery charges will be calculated at checkout based on the delivery address and the size and weight of the order.
- Any additional charges for deliveries outside Amman will be communicated to you prior to finalizing your order.
4. Delivery Process
- Once your order is dispatched, you will receive a confirmation email with tracking information.
- Deliveries will be made to the address specified at the time of order. Please ensure that someone is available to receive the order.
5. Failed Deliveries
- If a delivery attempt is unsuccessful due to an incorrect address or no one being available to receive the package, we will contact you to arrange a re-delivery. Additional charges may apply for re-delivery.
6. International Deliveries
- Currently, we do not offer international delivery services. Please contact us if you have any specific requests.
7. Special Instructions
- If you have any special instructions for delivery (e.g., preferred delivery times, specific delivery locations), please include these details at the time of placing your order.
8. Contact Information
If you have any questions or concerns about your delivery, please get in touch with us:
Email: info@damascenesweets.com
Call: 0798555556